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FAQ

General

How do I contact customer services?
To contact customer services either use our live support, ask a question or call 0844 736 9933
How do I get technical support or advice?
To speak to one of our technical support advisors please use our live support, ask a question or call us on 0844 736 9933
How do I use a promotional code?
First add the items you want to your basket then click on the checkout button. On the checkout page you will be able to enter and apply your promotional code. Please note only one promotional code can be used on any single transaction. Promotional codes can only be used at the time of placing your order; unfortunately promo codes cannot be applied after the order process has been completed.
Can I change or cancel my order?
If you’ve already placed your order online it can only be amended over the phone prior to dispatch. To edit, change or cancel your order before it is dispatched place call 0844 736 9933.

Buying Car Parts

How do I find car parts for my vehicle?
To find parts that will fit your car simply enter your vehicle registration number in the Find Car Parts section and click GO. For details of how to use this website see our First Time Buyer guide.
How do I check if a part will fit my car?
If you are uncertain or want to double check whether a part will definitely fit your vehicle just ask our team to confirm it for you. Simply click on ask a question or use our live support. Alternatively you can always speak directly to one of our helpful parts advisors on 0844 736 9933. Please ensure you provide us with your vehicle registration so we can check the fitment details
Do all parts come with a warranty?
Yes, all our car parts come with a minimum of a 12 month warranty.

Payment

What methods of payment do you accept?
We accept payment via PayPal, Credit or Debit Card (Mastercard or Visa)
Can I pay over the phone?
Yes, we can accept a credit or debit card payment over the phone, call us on 0844 736 9933 or request a call back.

Delivery

How much do you charge for delivery?
We offer free UK mainland delivery on all orders over £30 (£25+VAT). Our other delivery rates can be found on our delivery information page.
How long will my order take to arrive?
A standard delivery service typically takes 2-4 working days to arrive within UK mainland. Next Day delivery options are available to most areas, these upgrade options are shown at checkout.
What is your cut off time for Next Day Delivery?
If you want to receive the item next working day you will need to order by 4pm and choose the ‘Next Day’ delivery option. Orders placed on a ‘Next Day’ service after 4pm will be dispatched on this upgraded service on the following working day.
Which courier service do you use?
Due to the vast range of different size, weight and shape products that we supply we use a number of different national courier services to ensure our delivery rates are kept as low as possible. For queries regarding your order consignment please contact us.
Can I change my delivery option?
If you’ve already placed your order online we may still be able to amend or upgrade the delivery service if the order hasn’t already been dispatched, call us on 0844 736 9933.
Can I track my order?
Some delivery services can be tracked from My Account area, for all other delivery enquiries please contact us
Do you ship internationally?
Yes, we are able to ship items worldwide (excluding USA & Russia). International orders can only be placed over the phone and not through the website, please call 0844 736 9933 to order.

Returns

How do I return unwanted items?
We offer an extended 14 day return policy. For instructions on how to return an item please see our returns policy.
What do I do if I receive a faulty item?
If you believe an item received is faulty please contact us so that we can arrange for a replacement, for more details please see our returns policy.
What do I do if I receive an incorrect item?
We aim to ensure every order is delivered accurately. If you have received an item which is different to the one ordered please contact us so that we can arrange for the correct item to be sent, for more details please see our returns policy.




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