Returns

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 7 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the returns note completed with reason(s) for return.

Items returned without a completed Returns note cannot be accepted. Your returns note is included within your original delivery documentation.

Sending back to Autosessive
Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your cost. When returning items by post, you are advised to obtain a certificate of posting (available from all Post Offices at no charge.) If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing your completed Returns note is included with the items returned.

Autosessive Collection
Depending on the size and weight of the item you wish to return, it may be necessary for Autosessive to collect your goods from you and we will charge you for collecting the goods if they are not faulty. We will inform you if collection is necessary when you contact us about your return.

To arrange for an item to be collected, you must firstly contact Autosessive Customer Services.

For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days, providing your Returns Authorisation form is included with the items returned.

Direct Delivery items: To return Direct Delivery items (these are items delivered directly from the manufacturer and not shipped by CES (UK) Ltd), please contact CES (UK) Ltd Customer Services by email for full instructions.
 
General Notes

Faulty Special Order Products: To return a faulty Direct Delivery, Personalised or Made to Measure item, please contact us by email for full instructions.

Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy , Get a Free' offer, all of the items involved in the offer must be returned.
 
All electrical items can only be exchanged if faulty or if returned unused with the original seal and wrapping intact. Personalised products and made-to-order products cannot be returned unless faulty.

When returning goods, if no fault is found we do not refund delivery charges and may charge for collecting the goods if they are not taken into a CES (UK) Ltd Branch.

We will endeavour to process returns and refunds within 14 working days of receipt.

You can contact Autosessive Customer Services by email for further information sales@autosessive.com